The Quality Benchmark

Why Quality Is Important

• Cost containment and customer satisfaction ratings are the cornerstones of good quality. Poor quality increases costs; generates customer dissatisfaction; negatively impacts worker morale. If you do not have an effective quality control system in place, you may incur the cost of analyzing nonconforming goods or services to determine the root causes and retesting products after reworking them. Good quality also encourages consistency, competitive markets, reduced waste, ensures customer satisfaction as well as increased revenues. Costs increases are typically greater than the early savings of poor quality delivery.

• The bitterness of poor quality continues long after the sweet taste of low cost vanishes.